An extremely passionate professional with 19 years of experience, Upasna heads the HR team at Ondirect.

She is responsible for talent hiring, compensation, benefits management, learning management, change management, policies & procedures, framework development and performance management processes.

She has extensive experience in operations management, HR policies, and contact centers. Before joining Ondirect, she was associated with vCustomer & Cloud Vision.

Upasna really believes in influencing growth through employee development.

An MBA from Symbiosis Institute, Upasna is a proud mother of two girls and enjoys spending time with them.